Public Complaints
Complaints, questions, and concerns related to issues within the district’s control will be addressed thoroughly and in a timely manner. Certain categories of complaints must follow specific district policies and administrative regulations due to federal or state law requirements and confidentiality considerations. These include:
- Discrimination complaints based on protected class status are processed under AC-AR – Discrimination Complaint Procedure.
- Sexual harassment complaints involving students are processed under JBA/GBN-AR – Sexual Harassment Complaint Procedure.
- Sexual harassment complaints involving staff are processed under GBN/JBA-AR – Sexual Harassment Complaint Procedure.
- Complaints of hazing, harassment, intimidation, bullying, menacing, cyberbullying, or teen dating violence involving students follow JFCF-AR – Hazing, Harassment, Intimidation, Bullying, Menacing, Cyberbullying or Teen Dating Violence Reporting Procedures – Student.
- Complaints of hazing, harassment, intimidation, bullying, menacing or cyberbullying involving staff are processed under GBNA-AR – Hazing, Harassment, Intimidation, Bullying, Menacing, or Cyberbullying Reporting Procedures – Staff.
- Complaints about instructional materials adoption are processed under IIA-AR – Instructional Materials Selection.
- Complaints related to special education or Section 504 are addressed through dispute resolution procedures established by the U.S. Department of Education and/or the Oregon Department of Education.
- Complaints about the district’s response to public records requests should be directed to the Deschutes County District Attorney in accordance with ORS 192.415(1)(a).
KL-AR – Public Complaint Procedure
The following procedure and administrative regulation apply to all complaints not covered by specific policies or regulations listed above.
Step One – Attempt Informal Resolution
When possible, speak respectfully and directly with the staff member involved to resolve the issue informally.
Step Two – Submit a Formal Complaint
If unresolved, submit a written complaint to the appropriate supervisor or principal within 10 school days. Include relevant details and your desired resolution. Use the form provided with KL-AR – Public Complaint Procedure.
Step Three – Appeal to the Superintendent
If you are not satisfied with the response, you may appeal in writing to the Superintendent within 10 school days. The Superintendent will review the matter and may conduct further investigation before issuing a written response.
Step Four – Appeal to the School Board
If still dissatisfied, you may submit a written appeal to the School Board within 10 school days. The Board will review the complaint and determine whether further action or a hearing is warranted. The Board’s decision is final.
Additional Notes
- Complaints about a program supervisor (ex. director of student services) or building principal may begin directly with the superintendent.
- Complaints about the superintendent may be initiated at the Board level.
- Multiple complaints from the same complainant may be consolidated for efficiency.
- The district aims to complete responses within 30 days at Steps Two, Three, and Four, and to resolve the entire process within 90 days. Delays will be communicated with estimated timelines.
The district will not consider complaints filed:
- More than two years after the alleged incident or its discovery (for ongoing incidents, the time frame resets with the most recent occurrence)
- More than one year after an affected student has left the district (graduation, relocation, etc.)
Suggestion, Complaint or Commendation Regarding an Employee, Program or Practice
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