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KL-AR - Public Complaint Procedure

Public Complaint Procedure Complaints, questions and concerns about issues and events over which the District has control shall be processed thoroughly and in a timely manner. Certain categories of complaints must be processed under other District policies and administrative regulations as a result of federal or state law and/or confidentiality issues. They include: • Complaints alleging discrimination based upon a complainant’s protected class status are processed under administrative regulation AC-AR (Discrimination Complaint Procedure) • Complaints alleging sexual harassment of District students are processed under administrative regulation JBA/GBN-AR (Sexual Harassment Complaint Procedure). • Complaints alleging sexual harassment of District staff are processed under administrative regulation GBN/JBA-AR (Sexual Harassment Complaint Procedure). • Complaints alleging hazing, harassment, intimidation, menacing, bullying, cyberbullying, teen dating violence or domestic violence of a student are processed under administrative regulation JFCF-AR (Hazing/Harassment/Intimidation/Menacing/Bullying/Cyberbullying/Teen Dating Violence/Domestic Violence Complaint Procedure– Student). • Complaints alleging hazing, harassment, intimidation, bullying or menacing of staff are processed under administrative regulation GBNA-AR (Hazing/Harassment/Intimidation/Bullying/Menacing Complaint Procedure – Staff). • Complaints about the District’s adoption of instructional materials are processed under administrative regulation IIA-AR (Instructional Materials Selection) • Complaints about special education or Section 504 of the Rehabilitative Services Act are handled through the dispute resolution procedures established by the U.S. Department of Education and/or the Oregon Department of Education. • Complaints about the District’s response to public records request should be directed to the Deschutes County District Attorney in accordance with ORS 192.415(1)(a) The District will process all other complaints using the following procedures: